Terms and Conditions of Supply

Terms and Conditions of Supply

This page (together with our Terms of Website Use, our Privacy and Cookie Policy, and our Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). These Terms apply to sale of Products through our website and by telephone. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1            Information about us

1.1         We operate the website rtitb.co.uk We are CAPITB Limited T/A RTITB , a company registered in England and Wales under company number 2476398 and with our registered office at RTITB Limited, Access House, Halesfield 17, Telford TF7 4PW. Our VAT number is 557 0161 53.

1.2         To contact us, please see our Contact Us page (http://www.rtitb.co.uk/contact).

2            Our Products

2.1         The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2         The packaging of the Products may vary from that shown on images on our site.

2.3         All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3            If you are a consumer

This clause 3 only applies if you are a consumer.

3.1         If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

3.2         As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

4            If you are a business customer

This clause 4 only applies if you are a business.

4.1         If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

4.2         These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

5            How the contract is formed between you and us

5.1         Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2         After you place an order, you will receive an e-mail from us acknowledging that we have received your order (Order Confirmation).  The Contract between us will formed when we send you the Order Confirmation.

5.3         If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will cancel the Order in so far as it relates to such Products, and will refund you the sum that relates to the products we are unable to supply as soon as possible.

6            Our right to vary these terms

6.1         We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

6.2         We may revise these Terms as they apply to your Order from time to time in the following circumstances:

6.2.1         changes in how we accept payment from you;

6.2.2         changes in relevant laws and regulatory requirements; and

6.2.3         changes in the way that we operate and manage our business.

6.3         Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.4         Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

7            Your consumer right of return and refund

This clause 7 only applies if you are a consumer.

7.1         If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

7.2         However, this cancellation right does not apply in the case of:

7.2.1         Any custom-made products;

7.2.2         newspapers, periodicals or magazines;

7.2.3         perishable goods, such as food, drink or fresh flowers; or

7.2.4         software, DVDs or CDs which have a security seal which you have opened or unsealed.

7.3         Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:· one Product which is delivered in instalments on separate days.· multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.Example:  if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.Example: if we provide you with an Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

7.4         To cancel a Contract, please contact us in writing to tell us by sending an e-mail to assist@rtitb.co.uk containing your Order Number and contact details. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.

7.5         If you cancel your Contract we will:

7.5.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

7.5.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

7.5.3  make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(a)      if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 7.8;

(b)      if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

7.6         If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.7         We refund you on the credit card or debit card used by you to pay.

7.8         If a Product has been delivered to you before you decide to cancel your Contract:

7.8.1 Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Returns should be sent to RTITB, Access House, Halesfield 17, Telford, Shropshire, TF7 4PW

7.8.2 unless the Product is faulty or not as described (in this case, see clause 7.6), you will be responsible for the cost of returning the Products to us.

7.9         As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8            Delivery

8.1         We will contact you with an estimated delivery date, which will be within 30 days after the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.

8.2         If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

8.3         Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

8.4         You own the Products once we have received payment in full, including all applicable delivery charges.

9            International delivery

9.1         We deliver to the countries listed as shipping destinations. If you order Products from our site for delivery to a country outside of the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

9.2         You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

10          You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law Price of products and delivery charges

10.1      The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5. for what happens in this event.

10.2      Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation.

10.3      The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4      The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

10.5      Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

11          How to pay

11.1      Payment for the Products and all applicable delivery charges is in advance. Your debit or credit card will be charged when you place an Order. In the event that we are unable to supply you with a Product, we will refund you in accordance with clause 5.3 above.

12          Our liability if you are a business

This clause 12 only applies if you are a business customer.

12.1      We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

12.2      Nothing in these Terms limit or exclude our liability for:

12.2.1      death or personal injury caused by our negligence;

12.2.2      fraud or fraudulent misrepresentation;

12.2.3      breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

12.2.4      defective products under the Consumer Protection Act 1987.

12.3      Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

12.3.1      any loss of profits, sales, business, or revenue;

12.3.2      loss or corruption of data, information or software;

12.3.3      loss of business opportunity;

12.3.4      loss of anticipated savings;

12.3.5      loss of goodwill; or

12.3.6      any indirect or consequential loss.

12.4      Subject to clause 12.2 and clause 12.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.

12.5      Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

13          Our liability if you are a consumer

This clause 13 only applies if you are a consumer.

13.1      If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

13.2      We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3      We do not in any way exclude or limit our liability for:

13.3.1      death or personal injury caused by our negligence;

13.3.2      fraud or fraudulent misrepresentation;

13.3.3      any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

13.3.4      any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

13.3.5       defective products under the Consumer Protection Act 1987.

14          Events outside our control

14.1      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.

14.2      An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.3      If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

14.3.1      we will contact you as soon as reasonably possible to notify you; and

14.3.2      our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15          Communications between us

15.1      When we refer, in these Terms, to “in writing”, this will include e-mail.

15.2      If you are a consumer:

15.2.1      To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to assist@rtitb.co.uk. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. [If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

15.2.2      If you wish to contact us in writing for any other reason, please see our contact page at http://www.rtitb.co.uk/contact.

15.3      If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

15.4      If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, which such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16          Other important terms

16.1      We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

16.2      You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

16.3      This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

16.4      Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5      If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6      These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer, then if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.