By providing world class training standards, quality assurance and skills certification


with RTITB - giving you all the support and resources you need


provides superior training resources, exceptional customer care and a highly professional service


provides you with the best training materials at a fair price


ensure candidates have the skills and knowledge to go back to the workplace with the confidence and competence to deliver effective operator and driver training


utilise our 50+ years of assessment know-how to deliver a fantastic experience for your apprentices


Ask about RTITB’s managed solutions for national lift truck, plant, ADR and Driver CPC training delivery

10 ways RTITB accreditation differs from ITSSAR, AITT, and NPORS

The majority of all lift truck training in the UK is conducted through a training provider accredited by either RTITB, ITSSAR, AITT or NPORS. 

The majority of all lift truck training in the UK is conducted through a training provider accredited by either RTITB, ITSSAR, AITT or NPORS. We explain what makes RTITB different from the other accrediting bodies and why we are the preferred regulatory body for workplace transport training.
As accrediting bodies, RTITB, ITSSAR, AITT and NPORS all help to set and maintain professional lift truck training standards across the UK. They help employers select training organisations (or lift-truck suppliers) that offer a good standard of training, or they accredit employers directly to deliver their own inhouse training
This is really positive for the UK workforce, helping to drive safety standards nationwide in all types of businesses from warehousing to manufacturing, metal works to retail outlets.
However, RTITB accreditation continues to stand out and here are 10 reasons why. 
1) Superior Training Materials
RTITB instructor guides, handouts, videos and presentations are the best in the industry. We continuously improve and develop them and offer free instructor material updates, so you are always 100% compliant. If you are an inhouse trainer, we can tailor the material to suit your business.
2) Fast certificate turnaround time
Exceptional certificate turnaround times (less than 3 working days on average and within ½ a day for emailed certificates)
3) Cost
To register and verify each trainee costs from just £5.30+VAT, with discounts for companies making more than 750 uploads a year. 
4) Free Marketing
Training providers can benefit from free marketing on the RTITB course finder which sees 180,000+ searches per year and is supported by strong results in Google’s search pages and with Google Ad campaigns. 
You can also grow your training business using the recognised RTITB accreditation brand your customers look for and trust.
5) We listen and learn 
Our quarterly customer service surveys give you a chance to let us know what we can do better, then you can sit back and watch us put your feedback into action. We also hold members meetings, all around the UK, Ireland and the Middle East, giving all our customers the chance to let us know what they think and what we can change. 
6) Professionalism and Standards 
We monitor test result data so that we can identify areas for improvement or closer inspection. Mystery shoppers and unannounced audits help get rid of the rogues.
7) Excellent, responsive support 
Our dedicated customer care co-ordinator is there for you whenever you need him. His only job is to help you! 
8) FREE toolkit and FREE trainers’ guides
When you join RTITB we’ll give you a FREE toolkit with every form and useful documents you may need to deliver RTITB training. We also give you 4 free trainers’ guides when you join.
9) Discounts
We offer exclusive discounts on the RTITB online shop.
10) Exclusive access to app for paper free training
You get exclusive access to the RTITB App which enables 100% paperless training and testing administration combined with one-click upload to NORS (our registration database). At only £20 per month, there’s no more buying, printing or photocopying test marking sheets, training records or registration forms, saving you money and time.
Find out why becoming accredited by the premier workplace transport training accrediting body is the best choice for you and get your Free Download
If you want accreditation that makes a difference to your business, it is easy to switch to RTITB. Download an application form and we will be in touch. Call our team on 01952 520207 or email solutions@rtitb.co.uk.
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How onsite LGV Assessors are bringing mental health benefits to LGV Drivers

Regular driver assessments are an important part of the safety and efficiency of any transport operation, but have you considered that having an RTITB LGV Driver Assessor onsite can help provide much more, including improved mental health for drivers? 

Regular driver assessments are an important part of the safety and efficiency of any transport operation, but have you considered that having an RTITB LGV Driver Assessor onsite can help provide much more, including improved mental health for drivers?

An LGV Driver assessment is a one-on-one session between a driver and an LGV Assessor that takes about one hour. Safety, driving ability and minimising fuel consumption or component wear through driving style are some of the typical focusses for most periodic LGV Driver assessments (annually or sooner).

However, while these are all important factors, employers should be aware that these regular one-on-one sessions also provide a valuable opportunity for LGV Drivers to connect with a trusted colleague, in a safe environment, for open discussion and conversation. This is one of the many benefits of having onsite LGV Driver Assessors.

Why are these one-on-one assessments important for mental health?

With limited human interaction, the role of a professional LGV driver can often be a solitary one. During a four-and-a-half-hour drive, or indeed a full ten-hour shift, any minor concerns playing on a driver’s mind can easily escalate to feel like major problems. Left untreated, stress and other mental health conditions, such as depression, are likely to worsen, which can lead to lost man hours with drivers calling in sick.

Having an LGV Assessor onsite provides the opportunity for LGV Drivers to regularly share their concerns, and for the LGV Assessor to respond appropriately, either to help alleviate anxiety or, in more serious cases, to highlight concerns to relevant colleagues with a view to offering more suitable support. This can hugely benefit your drivers and your business which may not be so easy if assessments are outsourced.

The benefits of inhouse LGV Assessors

Whether they’re employed full-time in the role, or they are a skilled driver with additional responsibility, an LGV Driver Assessor can add significant value to transport and logistics operations. 

For example, they can support the recruitment of good driverswith pre-employment driving assessments to ensure potential employees’ skills are up to standard. Their valuable skills can help businesses avoid disruption, particularly during peak recruitment times.

For regular drivers they can identify areas where intervention is needed and even assess job specific functions such as company delivery paperwork, loading, unloading or specific vehicle characteristics. It is important to note that the LGV Assessor should not provide remedial instruction, which is the job of LGV Instructors.

Acting as a valuable link between drivers and the transport management team, LGV Assessors may also provide information for compliance or help to plan training schemes.  Furthermore, following an incident, Assessors can evaluate drivers which may be exposed to similar risk criteria. Through this analysis, accident causes can be identified, and negated.

How to train onsite LGV Driver Assessors

Available at the RTITB Instructor Academy or delivered on your premises, the RTITB LGV Assessor Training course is designed for very experienced LGV Drivers who want to progress in their careers to assess other LGV Drivers. It is also a useful step for someone interested in becoming an LGV Instructor, as training candidates benefit from an enhanced technical understanding of LGV driving.

What’s involved in the LGV Assessor training?

Courses typically cover driver licensing and eyesight checks, the assessment procedure, assessment route selection and directions to drivers.  Driver marking sheets are covered along with report writing and accident, vehicle defect and periodical driving assessments.

To pass the LGV Assessor course drivers are usually required to pass an examination consisting of three elements. The first is a personal driving assessment followed by an associated knowledge multiple choice theory paper.  They must then conduct a practical assessment of driving ability.

Training from RTITB should always be considered an investment and while mental health is not a specific topic within the LGV Assessor Training, well trained Assessors will possess outstanding communication skills, which are vital in supporting your drivers. In the male dominated logistics and transport industry, mental health is still very much a taboo subject so open communication is important.

For more information about LGV Driver Assessor Training, or to learn more about how an onsite LGV Assessor can benefit your business, please contact us.


Left Driver CPC to the last minute? How to gain maximum benefit in the shortest time

For lorry drivers (and their bosses) that still have many hours of Driver CPC training left to do before the 9th September deadline, we explain how to get the maximum benefit in the shortest time.

For lorry drivers (and their bosses) that still have many hours of Driver CPC training left to do before the 9th September deadline, we explain how to get the maximum benefit in the shortest time.

At the time this Blog was written (March 2019) there was less than 200 days left for the majority of lorry drivers to complete their 35 hours of Certificate of Professional Competence (Driver CPC) periodic training in the current 5 year cycle.

But what does this mean in practice? For a company with 70 drivers for example, each with 3 days (21 hours) of training left to do, there will be 210 days of training required in the next six months! This is sure to put pressure on any business and some will face the consequences of missing the deadline.

What’s more, it is the responsibility of the employer to ensure that their drivers have completed their training when driving on their behalf. Employers should therefore help drivers to keep on top of their training records and support the time they need to invest in completing their training, to meet the deadline.

How to get benefit from Driver CPC

If you are an employer and faced with many hours of training still left to do, don’t panic, use it to your advantage. Take the time to have a good look at your operation and identify the real issues that result in inefficiency, unnecessary expenditure, poor customer service, your time spent firefighting, legal setbacks, etc.

This will help identify what training topics to pick with a view that the overall operation will improve thanks to personal development of drivers.  It also helps to define which training provider suits your business needs rather than finding the cheapest provider to tick a box.

Don’t forget, CPC is not just about the driver, its about office staff, management and HR aswell, so don’t make it all about Driver CPC training. By making the training an element of the bigger picture, it helps to focus on the business needs, so you could call it a name such as “Project Zero Defects”. Then keep the initiative running, measure, review and refine.

For more tips, download our Free guide: 5 STEPS TO ENSURING A RETURN ON YOUR DRIVER CPC INVESTMENT

Make the Driver CPC training worthwhile and meaningful

Psychologist Professor Daniel Willinghamwrites that “people are naturally curious, but we are not naturally good thinkers; unless the cognitive conditions are right, we will avoid thinking.”  Training therefore must be memorable.

That’s exactly what members of RTITB’s Master Driver CPC Consortium aim to achieve with 150+ providers across the UK trained to the same standard, providing fun, interactive and interesting training.

RTITB’s memorable training delivery methods, topics and materials

RTITB uses quizzes, case studies, workshops, games and discussions to deliver the training and offers a wide range of over 110 topics such as optical behaviour and driving, physical and verbal confrontation, camera technology, PTSD, bullying in the workplace, vulnerable road users, driving in challenging weather, telematics, professional driving, breakdowns, in-cab distractions and much more.

There are 36 different modules each lasting 3.5 hourswhich means businesses can quickly identify topics that will genuinely tackle issues specific to their business without having to identify a range of providers who can meet all their needs or develop materials.

RTITB’s powerful off-the-shelf materials are designed to change driver behavior (not just impart information) through the use of recent, and relevant case studies and through active engagement in learning.

Afterall, Driver CPC training is a valuable professional development opportunity that employers can use to retain existing professionals and improve their operation with consistently safe, skilled drivers.

Find an RTITB Master Driver CPC Consortium member near you

Businesseslooking for an external training provider can quickly find a professional Driver CPC training provider near them by using the free online RTITB Course Locator.

Joining the Consortium may be right for you

For some employers, the most efficient method is to train employees to deliver the Driver CPC training inhouse, and become a member of the RTITB Master Driver CPC Consortium (MDC). Thanks to the RTITB Instructor Academy, employers can have their own skilled Driver CPC Instructors on siteto deliver Driver CPC Periodic Training to drivers at a convenient time, in a convenient place.

What about the next cycle?

If you’ve left it late this cycle, don’t leave it late next time! Making training plans for the new cycle can ensure that your drivers get their training completed in good time and can also relieve the pressure of trying to complete your training in a limited amount of time.

Although 35 hours may sound like a lot of training time, when spread out over five years, it is easily manageable at just one day a year.

Did you get your Driver Qualification Card (DQC) on or after 10th September 2009?

Of course, there will be many drivers who gained their Driver Qualification Card (DQC) on or after 10th September 2009 who have a different deadline (5 years from the date of issue of their DQC) to contend with. This in itself presents a different challenge for businesses having to manage and comply with multiple deadlines.

What happens if you miss the CPC deadline?

If a driver misses their Driver CPC training deadline, they cannot drive professionally until the training has been completed, and if they do drive, it could result in a £1000 fine. MeanwhileO-Licences (Operator Licences) can be revoked where drivers are found not to have a current DQC. These two articles show what happened to companies and their drivers in Kent and Surrey.

Difficulties filling driver vacancies

Aside from the legal implications, if drivers do not get their DQCs a business will be left without the drivers needed to operate. The industry is already facing “a growing skills shortage”as reported in RHA’s 2019 Pay Report which means it is even harder to fill driver vacancies.

For more information and support as we get closer to the deadline, contact the Solutions team on 01952 520207.


Do you know which Driver CPC course is best suited to the needs of your business objectives and your drivers’ day-to-day role? Take our free questionnaire to find out which RTITB Driver CPC course is best for your training needs. Take the questionnaire now. Download the questionnaire here.


Banksman Instructors help staff to put a stop to reversing vehicle incidents

Despite the use of cameras, sensors and alarms, reversing goods vehicles (lorries and vans) pose a significant risk to pedestrians, which is why reversing vehicle operations still need well-trained Banksmen, or Reversing Assistants. 

Despite the use of cameras, sensors and alarms, reversing goods vehicles (lorries and vans) pose a significant risk to pedestrians, which is why reversing vehicle operations still need well-trained Banksmen, or Reversing Assistants. To make training easier, more companies are choosing to train their own in-house Banksman Instructors and here’s why.

Reversing vehicles are a risk for any business using trucks and vans  -  accidents are statistically far more common than you’d think.

Reversing vehicles accidents statistics

In October 2018, the Health and Safety Executive (HSE) published new statistics showing that 10% of all non-fatal injuries in the workplace are caused by moving vehicles. This for thousands of injuries every year, many of which are due to reversing lorries and are often easily preventable. What’s more, an alarming 18% of all workplace deaths are caused by moving vehicles.

Large fines awarded against negligent companies

The damage caused from lack of training and awareness around moving trucks is not only limited to people, vehicles, equipment and premises, it could also incur extremely heavy fines for businesses.

For example, investigations by the HSE have recently resulted in one business being fined £1m and ordered to pay costs of £130,000, after a worker was killed by a reversing vehicle. They were found guilty of breaching Section 2 (1) of the Health and Safety at Work Act 1974.

The man, a refuse ‘loader’ suffered fatal injuries when he was struck by his own driver colleague reversing the refuse collection vehicle (RCV), whilst he was walking across the depot yard. An investigation into the incident by the Health and Safety Executive (HSE), found that multiple vehicles including RCV’s and articulated lorries, were manoeuvring around the yard with no specific controls. The business had also failed to adequately assess the risks associated with moving vehicles within the yard and had not applied any industry recognised control measures in order to protect pedestrians.

In summing up, the judge highlighted several measures that would have “significantly reduced” the chances of the accident happening, one of which included recruiting a designated yard marshal.

Trained Banksman and Reversing Assistants help reduce the risk of reversing incidents

Banksmen support truck drivers when manoeuvring lorries around a site and play a huge part in preventing reversing LGV/HGV accidents and heightening overall site safety. Banksman is the job title that is often given as an additional responsibility to an employee’s main role, which could be loading and unloading stock for example.

The Banksman gives drivers clear instructions, using a system of agreed hand signals, and radios are often used. There must be a level of understanding and trust on both sides, so that they are able to work together to keep the operation running safely and efficiently. A Banksman will generally work in tandem with other safety measures, such as reversing alarms and lights fitted to the trucks, fixed mirrors, supervision and designated pedestrian and LGV areas.

Because the Banksman has a big responsibility working in close proximity to vehicles, professional training is vital for equipping them with important skills.

In-house Banksman Instructors – the benefits

Banksman training is often better received when delivered by a trusted, already known colleague and in a familiar environment. Furthermore, by carrying out your Banksman training in-house, you’re able to benefit from reduced costs as all training is carried out by your staff, on your premises. This also helps to enhance business efficiency.

With Banksman Instructor Training from the RTITB Instructor Academy, you can carry out training at your own site, and ensure that the training provided to all your Banksman is of a consistently high standard.

The RTITB Banksman Instructor training course takes between one to three days (depending on experience) and provides candidates with the necessary knowledge and skills to deliver vehicle banksman training courses in a safe, effective and efficient manner. 

To successfully qualify, the candidates must pass an objective examination consisting of a theory test covering yard shunting best practice and regulations plus instructional techniques,practical lesson delivery, and classroom lesson delivery, carried out by an RTITB examiner.

Delivering Banksman Training

On completion of the course candidates will be capable of planning and delivering safe and effective banksman training (typically a half to full-day course), as well as recalling and discussing the role and responsibilities of an instructor.

The RTITB Banksman Instructor training course topics include Reversing, Communication, Banksman Signals, Potential Hazards, Driver’s Field of View, and much more.

Qualifying as a Banksman instructor will be a real achievement for your employees, and successful candidates are eligible to register on the RTITB Register of Professional Instructors, which offers a variety of benefits to both the individual, as well as to your business. For example, proof that you hold a highly sought after, professional training qualification and comply with guidance set out by the Health and Safety Executive (HSE).  Once qualified as an instructor, the materials required to deliver future Banksman/Reversing Assistant training are included freewith the course. See a sample of our training material for Commercial Vehicle Banksman here.

Book a place now on the RTITB Banksman Instructor Training Course, or for more information please contact us.


When do lift truck operators need conversion training?

Quality lift truck operator training is a vital component of safe and efficient warehousing and transport operations, but when do you need to consider conversion training?

Quality lift truck operator training is a vital component of safe and efficient warehousing and transport operations, but what happens when a trained operator, qualified to use a particular category of truck (like a counterbalance B1), is required to operate a different piece of equipment, say a reach truck? Do they need training? And if so, how much training do they need?

Every lift truck operator must complete the three stages of lift truck operator training – Basic Training, Specific Job Training and Familiarisation Training –before an ‘Authorisation to Operate’ can be issued by an employer (the Authorisation to Operate is the closest thing you’ll find to a licence in the lift truck world!).

A change in equipment always requires additional training to ensure legal standards are met, but more importantly to ensure the operator can safely drive the new truck without endangering stock, infrastructure and other people. However the type of training required can depend on the significance of the change, notably employers risk spending valuable budget on unnecessary training if they do not understand what type of training is required for their operators.

For a small change in equipment - Specific Job and Familiarisation lift truck training

When a qualified operator is confronted with a relatively small change in equipment, such as going from operating a 1500kg rated capacity electric counterbalance truck to a 2000kg rated capacity electric counterbalance truck, the difference is not necessarily enough to demand conversion training.

The employer simply has an obligation to provide the operator with Specific Job and Familiarisation training on the larger vehicle, to ensure that the operator is familiar with all the controls and can competently handle the new truck within the workplace setting. Employers should take a practicable approach to Specific Job and Familiarisation training - days of training is not necessary if something can be sensibly covered in 2-3 hours – but it’s essential that whatever training is delivered is documented.  

Conversion lift truck training for a completely different type of machine

Existing trained operators can achieve competence and qualifications via conversion training, which is quicker and less costly for employers compared to Basic training for a new machine type.

If the difference between the current lift truck and the new equipment is significantly bigger, such as moving from a small, 1000kg rated capacity electric counterbalance to a larger, 6000kg capacity diesel counterbalance then conversion training is almost certainly essential for safe and efficient handling. 

Significant differences include a big increase in the lift truck capacity, converting from operating an electric to a diesel lift truck, and if the new equipment includes an attachment that the operator is not trained to use. A change in controls and application, which can even vary between lift trucks of the same type, also requires conversion training.  

To determine if conversion training is needed, a short risk assessment should be conducted identifying the differences in the two truck types and the associated risks. A sensible and realistic approach should be taken to the risk assessment to avoid over or under-compliance.

What does the RTITB Forklift Conversion Course cover?

Conversion training is a type of Basic training and it ensures the operator is comfortable and competent to safely operate.

RTITB forklift conversion training covers various topics, such as an introduction to the new equipment including the controls, how to carry out a pre-use check, the handling characteristics and how to operate the machine accurately with a “right first time” approach. The course involves a theory test of underpinning knowledge, as well as the practical test of operating skills.

There is no definitive approach to the question of when conversion training is necessary, it should be determined by a competent and responsible representative of the employer assessing the situation, weighing up the risks and deciding on the appropriate level of operator training required.

If you are more cautious and send trained operators on Conversion Training courses, rather than delivering Specific Job and Familiarisation Training, when the truck difference is questionable, it will certainly not hinder your operators, or your operation.  

For advice or to find out more about conversion training, please contact us or you can read HSE L117: Rider Lift Trucks – Operator Training and Safe Use

Material Handling Equipment

RTITB Events More Events
  • Master Driver CPC Consortium Induction

    RTITB HQ, Telford

    06/04/2018 - 31/12/2019

    More info
  • RTITB Regional Members Meetings 2019

    Throughout UK

    21/01/2019 - 20/05/2019

    More info