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RTITB ensures high quality training is delivered to your drivers and equipment operators

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So RTITB trains your Driver CPC, LGV and Forklift trainers to be the best

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RTITB develops exceptional workplace transport training materials that save lives

Why your Operation Needs LGV Banksman Training

The job of reversing assistant is often carried out alongside other duties and doesn’t require a formal qualification, so it’s not important, right?

The job of reversing assistant is often carried out alongside other duties and doesn’t require a formal qualification, so it’s not important, right?

Wrong. A Banksman plays a vital role in preventing LGV reversing accidents and training is required by HSG136.

Reversing LGVs (large goods vehicles) pose a significant risk. According to the Health and Safety Executive (HSE), almost 25% of all deaths involving vehicles at work occur when a vehicle is reversing.There are several measures that can be taken to avoid accidents, including technologies such as sensors and alarms, but above all, LGV operations need correctly trained Banksmen.

What does a Banksman do?

A Banksman’s role is to support the LGV drivers when manoeuvring around a site, they are the driver’s eyes and ears. A Banksman generally works in tandem with other safety measures, such as reversing alarms and lights fitted to the trucks, fixed mirrors, supervision and designated pedestrian and LGV areas. Often, a Banksman will have other responsibilities day to day, such as loading and unloading stock.

How does a Banksman work with an LGV Driver?

Communication between the Banksman and the LGV Driver is crucial. The Banksman must give the drivers clear instructions, using a system of agreed hand signals. They may also use radios or other communication equipment. There must be a level of understanding and trust on both sides, so that they are able to work together to keep the operation running safely and efficiently. The correct training is crucial for equipping a Banksman with these important skills. Banksmen must be excellent communicators and should provide a calm and reassuring presence in an otherwise busy environment.

What training does a Banksman need?

There is an element of complacency that sometimes surrounds the role of a Banksman. Some people see it as “waving a driver in the right direction”, and assume that just anyone can do it, but that is not true. It is a dangerous role that comes with big responsibility, and the correct Banksman training is vital for safety and efficiency when lorries are reversing.

The job of a Banksman requires them to work in close proximity to vehicles. A fully trained Banksman will be competent, communicative and responsible enough to safely guide the vehicle where it needs to go. A Banksman needs a varied range of skills and knowledge, so RTITB Banksman training topics include Reversing, Communication, Banksman Signals, Potential Hazards, Driver’s Field of View, and much more.

(Of course, LGV Driver training or Yardshunter training must also be have been completed by whoever is manoeuvring the vehicle.)

Who can provide Banksman training?

For many companies, carrying out in-house Banksman training is a good option for enhanced business efficiency and reduced costs. With Banksman Instructor Trainingfrom the RTITB Instructor Academy, you can carry out training at your own site, and ensure that the training provided to all your Banksman is of a consistently high standard using the RTITB supplied course content and PowerPoint supplied as part of the Banksman Instructor course.

Alternatively, Banksman training you can trust is available from Banksman Instructors at many RTITB Accredited Training Providers across the UK and Ireland.

To find out more about how Banksman training, Yardshunter training, and Banksman Instructor and Yardshunter Instructor trainingcan help reduce the risk of reversing LGV accidents, contact us.


LGV,General Health & Safety

LGV Fleet Instructor course – new for 2018!

Safety and compliance is vital throughout any logistics or transport operation, which is why we have launched a brand-new LGV Fleet Instructor training course.

Safety and compliance is vital throughout any logistics or transport operation, which is why we have launched a brand-new LGV Fleet Instructor training course.

Our RTITB Instructor Academytraining experts have developed the course to give your on-site fleet trainers the tools they need to keep your drivers safe and compliant, plus the flexibility to deliver training that meets the particular needs of your drivers, and your day-to-day business.

Why train LGV Fleet Instructors?

LGV training should never stop at license acquisition. Further instruction of professional LGV drivers is essential to ensure that the skills that they learned before they took their test stay up to scratch, and complacency and bad habits don’t creep in.

With a trained LGV Fleet Instructor, businesses can benefit from having a qualified employee with the skills, knowledge and experience to assess, mentor and instruct experienced LGV drivers. This helps employers to reduce risks to their business, and their wider workplace transport environment, while keeping costs under control.

This bespoke LGV Fleet Instructor course from the RTITB Instructor Academy is different, because instead of teaching novice drivers, it focuses on training and instruction of qualified LGV drivers to maintain the high standards needed by today’s logistics employers.

Learn classroom training skills

Through learning about training best practice, such as lesson planning and instructional techniques, LGV Fleet Instructors will finish the course capable of planning, preparing, rehearsing and delivering in-class lessons.

Instructors can use the confidence, skills and knowledge acquired on this course to deliver classroom-based sessions such as Toolbox Talks, or sessions to meet Driver CPC training requirements.

Mentor qualified LGV drivers

Following the training, qualified LGV Fleet Instructors will be able to support businesses in educating LGV drivers in the expected professional standards. Moreover, they will be trained to use ongoing assessment and mentoring to ensure that these standards are maintained.

Conduct driving assessments

The new training course will equip each LGV Fleet Instructor with the ability to conduct LGV driver assessments, as well as ensuring that they can produce factual, informative reports that your HR and operations can use to inform training, and business decisions.  Reports can highlight areas of concern, opportunities for improvement, or record good practice.

Safe and Economic Driver Training

Leading by example is key for training success, so LGV Fleet Instructors will also learn core LGV driving skills such as route planning and safe and economic driving techniques.  By the end of the course, trainees will be able to drive a set route, focusing on a safe and efficient driving style, while providing a commentary.

Importantly, trained Instructors will also have the skills to assist other professional LGV drivers in achieving safe and efficient driving practices in the long term.

This is just a small taste of the course content available.  We can work with you to ensure that your LGV Fleet Instructors are trained to meet the needs of your specific transport operations.

Just like our LGV Instructor and Driver CPC Instructor training, the RTITB Instructor Academy can deliver the LGV Fleet Instructor course at our dedicated train-the-trainer centre in the West Midlands, UK. 

Or if its more convenient, our knowledgeable and experienced trainers are happy to deliver the new course at your own site, anywhere in the world!

To find out more about how training your on-site LGV Fleet Instructors could add value to your organisation, call the friendly team at the RTITB Instructor Academy on +44 (0) 1952 520214, email or click here.


3 burning questions we asked our Driver CPC Manager

RTITB Driver CPC Manager, Ally Little, answers your three burning questions about the DQC.

Q: What are the current DQC rules and regs. And what is on this card?

A: Driver Qualification Cards (DQCs), also known as Driver CPC cards, are issued by the DVLA to drivers once they have completed modules 2 and 4 of Initial Driver CPC training.

Each driver’s DQC expires after 5 years. And to retain their DQC following the completion of the 35 Initial Driver CPC Training, they must then complete their 35 hours of Periodic Driver CPC Training over the 5-year period that the card is valid.

If the driver completes their Periodic Training less than 12 months before the expiry date, they will receive their new DQC straight away. Drivers who complete their Periodic Training more than the 12 months from expiry will receive their new card closer to the expiry date.

All new cards are automatically sent to the address on the driver’s licence, so it’s important that drivers keep these details up to date.

A DQC contains the following:

  • Surname and first name(s)
  • Date and country of birth
  • Card issue date and card expiry date
  • UK driving licence number
  • Photograph of the driver
  • Vehicle categories for which the Driver CPC entitlement is held


Q. What are drivers’ and employers’ responsibilities towards the DQC?

A: Whilst drivers are responsible for ensuring they complete their 35 hours’ Periodic Training in order to retain their DQC, employers have a duty to ensure that their drivers comply with relevant legislation which includes meeting the Driver CPC requirement.

Drivers and employers should be aware that if a DQC is lost, stolen or damaged, drivers must apply for a new one through the DVSA, the fee for a replacement card is £25. Further information on replacing a DQC can be found here,

Drivers must carry their DQC whilst driving professionally; during roadside vehicle checks, DVSA enforcement officers and police officers can issue a £50 fixed penalty if drivers are unable to produce their DQC.

Q: What is the process for checking DQC for Driver CPC Training?

A: When checking a driver’s entitlement to receive CPC Periodic Training hours, you should ensure that those who gained their vocational licence after 10th September 2009 for LGV, present their DQC as evidence to confirm they have passed modules 2 and 4 from the Initial Driver CPC Training and are therefore eligible to attend periodic training.


What to expect on an RTITB Pallet Truck Training course
Everything you need to know about Pallet Truck Training (… and training for similar machines)

We’ve answered some of the most frequently asked questions about our RTITB Electric Pallet/Stacker truck training courses to help operators get prepared.

Receiving the correct training is vital if you’re using any type of materials handling equipment.  Whether you need to use a pallet truck, a pedestrian stacker truck or a rider pallet truck, the right training will equip you with the skills that you need to operate it confidently, safely and efficiently.

To help you get prepared for your training, we’ve answered some of the most frequently asked questions about our RTITB Electric Pallet/Stacker truck training courses. 

(These questions cover Low Level, Eye Level and High Level Pedestrian, Rider and Counterbalance Pallet trucks, plus Rider and Pedestrian Stacker trucks as well as straddle and reach stacking trucks.)

 “I am brand new to materials handling – is the course suitable for absolute beginners?”

RTITB instructors are qualified to deliver courses to logistics professionals at every level.  Whether you’re a complete novice, an existing operator or someone more experienced doing a refresher course, your instructor will be delivering the session at a level that is appropriate to you. 

Others on your pallet truck or pallet stacker trainingwill be at the same level as you and there will be a maximum of 3 people on the course.  Learning in a small group is best at every skill level, not just for beginners. On our training courses you’ll have plenty of time to observe and learn from the other trainees, as well as having the opportunity to ask questions and get feedback from your instructor whenever you need to.

“How long does the course take?”

The duration of the course depends on the specific type of electric pallet truck that you’re being trained to use. High-level trucks, for example, have some additional training considerations compared to a low-level pallet truck.  In particular, these courses will cover working in eye-level and high-level industrial racking, providing the training on stacking at these heights, the different challenges and risks posed and the safety precautions that must be taken.

The course length will also vary depending on the number of candidates on your course and your skill level. All courses will run to a minimum duration that we have specified to make sure that you come away from Basic Operator Training with the core skills you need.

Novice courses take a little longer than those for existing operators, and all our pallet truck refresher courses can be completed in one day. You can get an idea of the length of your course here.

If you’re not sure which level is right for you, speak to an expert at RTITB and we can advise you.


“Am I going to be stuck in a classroom all day?”

No, you won’t be in a classroom much at all. Most of the skills you’ll be learning on this course will be taught in a practical learning area.  , It is important that your Instructor shows you pallet truck operation best practice in action before you have the chance to practice your skills in a controlled, safe environment under supervision. 

Some parts of the training will be taught in a classroom, such as health and safety legislation, and load safety and stability. These important areas will be covered before you then apply your  new knowledge in a practical environment.   Our RTITB training varies to make sure it’s as relevant as possible – a low level straddle truck training course, for instance, may cover different knowledge and skills than a high-level rider stacker truck.


“Will we be using the same truck and loads as in my own workplace?”

While the type of truck will be the same, it may be a different brand, model or lift capacity than you will be using at work.  Every materials handling operation is different, so we work with a range of loads during training, so that you will have all the basics that you need to understand how to operate a truck safely and efficiently.

After you’ve completed your Basic Operator Training, your employer will also need to arrange further Familiarisation and Specific-Job training for you to make sure you’re completely up to scratch on the exact trucks that you’ll need to use, and as safe as possible while working in the live environment.  By law, you aren’t allowed to operate the truck in a working environment until all three stages of training have been completed.


“Do I have to take an exam for pallet truck training?”

During the course your ability and operation will be assessed by your instructor who will provide ongoing feedback and tuition to help you.

At the end of the course, no matter which machine type or level of training, there will be a Basic Operating Skills test.  During the test, you’ll be required to demonstrate your understanding of pre-use checks and the appropriate remedial action, as well as a practical operating test where you will be asked to manoeuvre, stack, de-stack, deposit loads and more. 

There will also be an associated knowledge assessment, which is a theory test. This may be a written test in the classroom, done verbally with your instructor, or as a combination of the two. It includes open ended questions and multiple-choice questions. You will need to get 80% of these questions right to pass the course.  


More than 3000 people completed and passed our RTITB pallet and stacker truck courses last year, receiving an RTITB Certificate of Basic Operator Training so our team are genuine experts when it comes to materials handling equipment training.

If you have any other questions about the RTITB pallet truck or pallet stacker training courses, our experienced and friendly team will be happy to answer them. Just give us a call on +44 (0) 1952 520200. Or to find your nearest pallet truck training provider, click here.

England,Scotland,Northern Ireland,ROI,Wales,UK,Middle East,India
Material Handling Equipment

Are Your Training Records Up to Standard?

It’s vital that records of forklift operator training are held by all employers, because it is proof that training - not just testing - took place. But are your training records up to scratch? 

It’s vital that records of forklift operator training are held by all employers, because it is proof that training - not just testing - took place. But are your training records up to scratch? Can you prove that you’ve delivered the training that is required when the worst happens?

Your training records are extremely important

Firstly, keeping a record of operator training is a good way to track the progress and development of your forklift operators, helping to ensure that skills and knowledge remain fresh. Using a pre-made Record of Training will help instructors and employers to easily identify useful information, such as details of training that has been delivered, for developing drivers.

However, training is also an important legal requirement. To comply with Regulation 9 of PUWER (Provision and Use of Work Equipment regulations 1998) and Approved Code of Practice L117, employers are obligated to ensure forklift operators have completed basic training, specific job training and familiarisation training before issuing authorisation to operate on premises. 

Conducting the appropriate end of course assessments is also an essential element of the training process.  Employers must ensure that operators are assessed using up-to-date and correct testing documentation.  Not only is this vital for making sure that they fully understand what is needed for safe and efficient forklift operation, but it is also important proof that the required training has taken place.

What difference can training records make?

In the unfortunate event that an incident occurs, training records are crucial for proving that you’re a responsible employer that has done everything possible to protect your people.   If something was to happen in your operation, these records help to show that you have followed certain, legally required, procedures to work towards preventing incidents, through carrying out valid training and refresher training. Holding up-to-date records could make a significant difference in the event of a law suit or insurance claim.

Failure to have this evidence of completed training for specific machines may lead to large fines from the Health and Safety Executive (HSE) in the event of an investigation. This could not only damage the reputation of your company, but also increase overall costs, insurance premiums and also increase downtime while employees catch up on missed training, or other required safety procedures are put in place. 

What should be included in training records?

Operator training records should include a detailed account of what was covered in both the training and the examination, as well as important course eligibility and health declaration details. Training records should be validated by signatures of both the instructor delivering the training and the candidate, which is also confirmation that the operator acknowledges the training they have received.

Whether the training took place in-house or was outsourced, employers can also obtain certificates for all employees who have completed training. Although the certificate is not a legal requirement, it can be used as evidence of training, alongside other training records, such as test marking sheets. The certificate shows who delivered the training (the training organisation for example), the truck type and rated capacity that the employee is qualified to operate, the name of the operator and the date of the test.  

What is the best way to store training records?

As these documents are so important to an operation, employers need to establish a clear process for ensuring all required information is obtained, processed and stored.  Documents must be stored securely and should be adequately protected from damage, such as fire or water, which can be difficult with reams of paper and multiple filing cabinets.

An alternative is a training app developed for materials handling equipment training enables employers and training organisations to easily and accurately create, complete and detailed training records for candidates, without paper.

With this app (MyRTITB TrainingFriend*), all aspects of the training documentation are captured electronically on a tablet, with in-built intelligence to ensure no important details are missed. This includes a full record of training for the candidate, full analysis of the test and a total mark score for the candidate during training. Candidates are also able to complete theory parts of their test via the app, with their answers sent directly to the instructor.

A dedicated forklift training app eliminates employers’ reliance on paperwork to create training records, and the worry of losing it, as everything is stored in one place, on the tablet. As well as providing a streamlined and cost-effective solution, the app helps businesses to ensure they can demonstrate compliance.


*Compliant with GDPR compliant fair processing, which addresses new data protection laws. 

England,Scotland,Northern Ireland,Wales,UK
Material Handling Equipment

RTITB Events More Events
  • Airside International’s GSE & Ramp Ops Conference & Exhibition

    The Pearl of the Adriatic, Dubrovnik, Croatia

    11/09/2018 - 13/09/2018

    More info
  • FSDF Transport Conference 2018

    Midland Hotel, Manchester

    13/09/2018 - 13/09/2018

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  • Master Driver CPC Periodic Training Delivery Days

    RTITB HQ, Telford

    06/04/2018 - 31/12/2019

    More info