Compliance, safety & reduced risk

Market-leading verification, accreditation and auditing - transport training services you can trust

Improve margins & efficiency

RTITB ensures high quality training is delivered to your drivers and equipment operators

You need the best team to help you succeed

So RTITB trains your Driver CPC, LGV and Forklift trainers to be the best

You Can’t Afford to Delay Your Driver CPC Periodic Training. Here’s Why

Compared to the same point in the previous 5-year training cycle, there have been 20% fewer attendees undertaking their Driver CPC Periodic Training.

Compared to the same point in the previous 5-year training cycle, there have been 20% fewer attendees undertaking their Driver CPC Periodic Training (DCPC) hours, which equates to more than 100,000 drivers.

However, if you’re an employer, there are some very good reasons not to delay the Driver CPC Periodic Training for your drivers any longer.

Brexit won’t make Driver CPC go away

You may be dismissing Driver CPC in the hope that the requirements will disappear due to Brexit. However, the government has confirmed that Driver CPC will continue in its current format after Brexit. Therefore, your business needs you to have drivers with up to date drivers’ CPC hours before the end of the current cycle in September 2019 in order to be legally compliant and able to get on with delivering goods.

We need professional drivers for the future of our industry

Since 2009, new drivers entering the industry complete their Initial Driver CPC Qualification. They are not tied into the same Periodic Training cycle, with their 5-year period starting at the time of qualification (so there is no September 2019 deadline for these new drivers).

How are you managing all the differing deadlines in your business? Have you got plans in place to ensure you have safe, skilled, compliant drivers on the road?

And what about the drivers leaving the industry, how are you attracting new drivers to your business? Delivering engaging, useful DCPC training can be a beneficial way of standing out from the crowd when trying to attract new people to your team.

It’s important professional development for LGV drivers

Driver CPC Periodic Training is intended to maintain high driving standards and improve road and vehicle safety, and requires existing, qualified drivers to complete 35 hours of training across the 5-year cycle. If planned and used correctly, Driver CPC can be a valuable professional development opportunity that employers can use to retain existing LGV professionals.

The RTITB Master Driver CPC Consortium provides employers and training providers with access to a vast collection of high-quality training topics, all of which are deliverable without the use of PowerPoint. The topics provide valuable, strategic development opportunities for drivers and help organisations maintain consistent standards.  

Putting it off makes it harder to fit in

The road transport industry is busier than ever, so some haulage operators are simply too stretched delivering goods to have sent their drivers to be trained already.  However, delaying this vital training could lead your transport operation to lose important trading weeks in 2019 if you must rush to make up your training hours before the end of the cycle. 

Just think, 20 drivers all with 35 hours left to do equates to 53 working days (approx.) - that’s nearly 2 months of work time lost!

Now is the time to plan and book in your Driver CPC Periodic Training to minimise disruption and any negative impact to business productivity. At RTITB, our Master Driver CPC Consortium is the largest in the UK, so we can give you expert advice and the resources to prevent your business from falling behind in the Driver CPC Periodic Training cycle.

See example Driver CPC training materials or why not attend one of our free Driver CPC Taster Days to see how our unique approach to training could help your business?

Learn more about joining the RTITB Master Driver CPC Consortium on our website, or call our friendly team on +44 (0) 1952 520207.

England,Scotland,Northern Ireland,Wales,UK

Which MHE Instructor Training is Right for Your Business?

If you need resource to train operators on varied materials handling equipment, our Lift Truck Instructor course could be the perfect way to meet your business’ and employee’s needs.

Instructor Training Courses are what we specialise in at the RTITB Instructor Academy and we pride ourselves on providing courses to cater for a wide variety of different working environments and the different machinery involved.

If you need resource to train operators on varied materials handling equipment, our Lift Truck Instructor course could be the perfect way to meet your business’ and employee’s needs.

Lift Truck Instructor Training (PPT or POET Training)

Those that successfully complete the RTITB Accredited Lift Truck Instructor training at the RTITB Instructor Academy will of course be able to deliver a high standard of training to your forklift operators.

The RTITB forklift instructor course equips candidates with the skills and knowledge to train operators on various truck types, including Counterbalance, Reach and Pallet / Stacker trucks (often referred to as POET or PPT), provided they are already trained as operators of that same truck type.

This gives your training operations more flexibility and saves time and money training specific Instructors for particular truck types – all you need to do is purchase the required course materials for your qualified Instructor to deliver. Even if the type of materials handling equipment that you use changes, your Lift Truck Instructor may still be able to train your operators to the highest standards without the need for complete re-training.

Benefits of our Lift Truck Instructor Training

At the RTITB Instructor Academy, simply attending a Lift Instructor Training course isn’t enough. To successfully complete the qualification, candidates must pass an independent examination conducted by an impartial RTITB examiner. The exam assesses their skills and ability and verifies that they can deliver a high standard of instruction and meet the criteria to become a qualified instructor.

Providing Instructors with a diverse skill-set through our training course is great for their professional development, keeping them engaged with more varied work day-to-day and providing better career opportunities.

To support this further, successful candidates that complete Lift Truck Instructor training at the RTITB Instructor Academy are also eligible to register on the RTITB Register of Professional Instructors and will hold a highly sought after training qualification, as well as being able to train your workforce professionally and efficiently.

Lift Truck Instructor Course Content

RTITB Forklift Instructor courses cover topics such as:

  • Health and safety
  • Approved Code of Practice (ACOP)
  • Instructor role and qualities
  • Principles of instruction
  • Skills and task analysis
  • Practical and theoretical lesson structure
  • Report writing
  • Visual aids
  • Conducting a basic operating skills test

Pallet Truck (PPT) Instructor Training

If your operation only uses one type of truck, for example a pallet stacker truck, RTITB Instructor Academy offers an alternative course that may be a good fit for your business.

Pedestrian Operated Pallet Truck Instructor training (PPT) will give attendees the skills to deliver safe and efficient pedestrian pallet truck operator training, both practically and in a classroom setting. Candidates can undertake the course on a pedestrian operated pallet or stacker truck (depending on the needs of your business) and because it is focused on one truck type it is shorter and more cost effective than a full lift truck course.

Courses can cover various truck categories, such as low-level trucks, high-level trucks and eye-level trucks. Regardless, successful candidates will be able to plan, prepare and deliver specific pedestrian pallet truck operator training and recall and discuss the roles and responsibilities of a Pedestrian Pallet Truck Instructor as well as relevant legislation.

Like all our courses, PPT Instructor training is interactive to engage employees, rather than boring them with PowerPoint presentations that they won’t remember!

As well as completing this course, Instructors will be required to take an independent examination in order to receive their qualification to train Pedestrian Pallet Truck Operators. However, this will not qualify them to train operators on other types of materials handling equipment, such as counterbalance forklift trucks. 

If your operation uses a diverse range of workplace transport equipment, you will likely find that that Lift Truck Instructor training course better meets your needs, and delivers better ROI. It’s always important to make sure that when it comes to training, you make an informed decision and don’t enrol employees to simply ‘tick a box’.

RTITB Dedicated Instructor Training Academy

Some businesses offer instructor training as a side-line, but at the RTITB Instructor Academy, we offer expert ‘train the trainer’ courses specially designed to prepare lift truck instructors to develop the most skilled and safe lift truck operators in the industry..

The RTITB Instructor Academy is a trusted and reputable training provider that will ensure that adequate training, assessment and examination are in place, giving you the confidence of quality and compliance when training Instructors in-house. 

To find out more about our different training courses and discuss how we can support your business, get in touch with our friendly team.

Material Handling Equipment

Protect New Operators And Drivers With RTITB Training To Ensure Safety

Did you know that workers are more likely to have an accident in their first six months on the job, than at any other time in their working life? 

Did you know that workers are more likely to have an accident in their first six months on the job, than at any other time in their working life?

Figures from the HSE (Health and Safety Executive) show that 9,861 injuries per 100,000 workers occur among workers 6 months or less into the job, but this falls by around 70% among those who have been working for more than 5 years.  In addition, HSE statistics show that half of fatal accidents happened during a worker’s first ten days on site, with half of these occurring on the very first day.

Even those who have completed Basic Operator Training or have newly qualified as LGV drivers are vulnerable to greater risk due to a lack of experience and familiarity.  According to the HSE, a reluctance to raise concerns, or a lack of knowledge around how to, can also pose a problem.

When it comes to materials handling operations, at RTITB we all too often hear from employers that their lift truck operators are qualified and safe once they have attended and passed Basic Operator Training. But the fact is that, no matter how good the Basic Training is, it must be backed up by Specific Job and Familiarisation Training before the individual is authorised by the employer to operate in their workplace.

Not only is this a requirement for employers to comply with the Approved Code of Practice L117, but it also helps fill the gap in experience and familiarity that operators new to the job will have.

RTITB offers training that equips both new and more experienced materials handling equipment operators with skills and knowledge relating to specific equipment that will be used on a daily basis, as well as experience of a ‘live work’ environment.

Specific Job Training is essential

Context is added to basic skills and training with Specific Job Training. Operators will learn the operating principles specific to the equipment that they’ll be using on the job.

The forklift operator will learn about the layout and configuration of the controls in the type of machine they will be using – after all, who’s to say that the machine they used in Basic Operating Training is identical to the machine they will be using day-to-day?

However, it's not just the machine and controls that are important, operators will also encounter more realistic working environment than in their Basic Operator Training varying from confined areas to cold stores, ensuring that operators are prepared for likely situations. Importantly, individuals will be made aware of site rules such as speed limits, pedestrian areas, traffic flow and Personal Protective Equipment (PPE).

All of these factors combine to help operators not only work more efficiently, but also more safely – reducing the risks of an incident, as well as damage to stock or vehicles, during those all-important first six months.

Familiarisation Training

Skills and knowledge gained over the first two stages of training are put to use in the workplace within lift truck Familiarisation Training. Under supervision, operators start with simple tasks and build towards more complex procedures, allowing them to develop their skills and gain confidence in their actual workplace, which may be very different to their original training environment. This enables workers to gain familiarity with site layout, recognise potential hazards and sources of danger and understand rules for equipment, as well as for the working environment which ensure employee’s safety.

Training is an ongoing process

All three parts of the lift truck training process are hugely important when it comes to the safety and security of staff, as well as stock and equipment. But operator training is an on-going process that doesn’t just stop here. Ongoing supervision, assessment and refresher training is vital in maintaining competence and compliance, you can see that employers and operators alike have an obligation to keep training at the heart of workplace safety.

Learn more about RTITB’s best practice guidance for training.

Don’t forget – this applies to LGV drivers too!

Just like novice lift truck operators, LGV drivers are at greater risk of accidents when they are new to the job.  Novice LGV drivers out on the road who have not had suitable training on the actual vehicle they will be using, the types of loads they will be handling in a ‘real-life’ work environment, the kind of roads they will encounter and the sorts of locations they will be delivering to on the job have the potential to cause serious accidents.

While a driver may be trained, inductions play a vital role in increasing familiarisation and giving drivers experience of the actual vehicles and work situations they will encounter, which in turn will help improve safety.  Because of its importance, LGV driver inductions can count towards Driver CPC training hours with RTITB.

For more information contact the RTITB Master Driver CPC Consortium by calling +44(0)1952 520207 or emailing the team at

But it’s not just about training…

In addition to lift truck operator training or LGV driver training, there are other steps employers can take to help address this issue. For instance, the HSE recommends Six Steps to Protect New Starters.

- Assess a new starter’s capability, including literacy, numeracy, health, work experience and familiarity with the changing working environment. Language barriers for migrant workers are also an important consideration

- Ensure a carefully planned induction takes place that uses simple language and photos of hazards, as well as showing new starters the hazardous areas on site

- Ensure control measures are in place, such as involving health and safety representatives, ensuring accidents and near misses are reported and providing suitable personal protective equipment (PPE)

- Make sure workers have the relevant information about the risks and how to avoid them

- Provide adequate supervision from supervisors aware of the potential issues that new workers present, and ensure workers know who to raise concerns with

- Check the understanding of new starters and whether they are acting on what they have learned during the first days and weeks at work, and know about emergency arrangements and procedures

Visit for more helpful information or to download free Health and Safety guidance.

Material Handling Equipment,LGV,General Health & Safety

What's the Difference Between Initial and Periodic Driver CPC Training?

There is often misunderstanding among employers about LGV (Large Goods Vehicle) Driver Training – specifically the differences between Initial Driver CPC Training and Periodic Driver CPC Training.

There is often misunderstanding among employers about LGV (Large Goods Vehicle) Driver Training – specifically the differences between Initial Driver CPC Training and Periodic Driver CPC Training.

To clear up the confusion, we’ve answered some of your frequently asked questions.

What qualifications or training does an LGV Driver require?

LGV (also known as HGV – Heavy Goods Vehicle) driving is a skilled profession, with risk attached. Training is vital to ensure heightened safety for the driver and other road users, and compliance with legislation, both for the employer and the driver.

Every professional LGV driver in Britain and Northern Ireland must hold a valid Driver Qualification Card (DQC), (sometimes called a Driver CPC Card). To acquire this card, new drivers must first complete initial Driver CPC (Certificate of Professional Competence) Training.

Then, to keep hold of the card and qualification, drivers must follow the initial training with Periodic Driver CPC Training.

What is Initial Driver CPC training?

The Initial Driver CPC Qualification training is for new drivers learning this professional skill. It is divided into 4 modules, which make up the license entitlement process and the Certificate of Professional Competence (CPC).

What does Initial Driver CPC include?

The first module is a theory and hazard perception test. Module 2 is a theory-based case study testwhich must be passed before moving on to the third module. This is a practical LGV driving testfor category C, E or C+E.  Modules 1 and 3 must be passed for license entitlement. Modules 2 and 4 must be passed to achieve the Initial Driver CPC.

Module 4 is a practical assessmentof associated knowledge known as a ‘demonstration test’in which the driver must demonstrate an understanding of vehicle-related issues, like daily inspection, safety, and load restraints.

Only on completion of all 4 modules will candidates receive the DQC, which legally enables them to drive LGVs professionally.  As an employer, you must always check that your drivers have a valid card (which has not expired) and the necessary qualifications.

What is Driver CPC Periodic Training?

Driver CPC Periodic Training follows Initial Driver CPC Training and is for existing, qualified professional LGV drivers. It is legally required Continued Professional Development (CPD), that was introduced in 2008. In order to retain the DQC or Driver CPC Card after initial training, every LGV driver must complete 35 hours of Driver CPC Training over a five-year cycle.

Failure to complete the required hours in the five-year timeframe results in suspension of the driver’s entitlement to drive vocationally until the training hours have been completed. This means that any driver still operating after their deadline without completing the 35 hours of periodic training is driving illegally.

What is covered in Driver CPC Periodic Training?

Driver CPC Periodic Training covers various aspects of professional driving and the content must be in line with the EU syllabus. The training modules must be approved by JAUPT and the DVSA and can be chosen to reflect the type of work that the driver does so that they can refresh relevant skills and keep up to date.

Among the many subjects that can be covered in training are; safe and economic driving skills, load safety, driver behaviour, emergency actions and first aid, legislation and compliance, using tachographs, understanding vehicle systems, health and safety best practice, and driver hours regulation.  These training modules are designed to be beneficial to established drivers, who can apply their experience during training, while building on and developing their existing knowledge and skills.

RTITB Driver CPC Periodic Trainingis delivered in bite-size topics which can be presented in a number of engaging and interactive ways, including quizzes, video-led discussion, working party style discussions and case study-based learning.

Topics in the RTITB training library include vulnerable road users, driving in challenging weather, telematics, professional driving, breakdowns, in-cab distractions, mental health and much more.

When is the Driver CPC Periodic Training cycle?

LGV Drivers who obtained their Initial Driver CPC after 10th September 2009 must complete the training in five-year cycles which begin at the time of qualification.  Established drivers that qualified prior to 2009 must complete their training during a set five-year Periodic Training cycle. The current cycle started in 2014 and finishes on 9th September 2019.

It’s important to plan and schedule in Driver CPC training for all of your drivers over the five-year period, to minimise disruption to the operationand to ensure the deadline is met. To get the most value out of the training, you should not treat it as a tick box exercise. Instead, you should tailor it to suit your drivers’ and company’s needs by choosing training which covers the most relevant topics.

How can you check if an LGV driver is up to date with their CPC training hours?

Drivers and employers can check the status of their Driver CPC Periodic Training at

Remember! The current Driver CPC Periodic Training cycle deadline is in 2019, so now is the time to book Driver CPC Periodic Training hours still required.

Contact us
 for more information about Driver CPC Periodic Training or joining the RTITB Master Driver CPC Consortium.


Pallet Truck Training: FAQ

Whatever type of materials handling equipment you use, it’s vital you receive the correct training. 

Whatever type of materials handling equipment you use, it’s vital you receive the correct training. The right training will equip you with the skills you need to operate it confidently, safely and efficiently.

Pallet Truck Training is one of the courses you will need right measures of training in. To help you get prepared, we have answered some of the most frequently asked questions about our Electric Pallet/Stacker Truck Training courses.

These questions cover low, eye and high level pedestrian, rider and counterbalance pallet trucks plus rider and pedestrian stacker trucks.

FAQ 1: “I am brand new to materials handling – is this course suitable for absolute beginners?”

RTITB Instructors are qualified to deliver courses to logistics professionals at every level. Whether you’re a complete novice, an existing operator or someone more experienced doing a refresher course, your instructor will be delivering the session at a level that is appropriate to you. Other candidates on the course will also be at the same level as you (maximum of three people) - we find learning in a small group is best at every skill level. On our training courses you’ll have plenty of time to observe and learn from the other trainees, as well as having the opportunity to ask questions and get feedback from your instructor whenever you need to.

FAQ 2: “How long does the course take?”

The duration of the course depends on the specific type of electric pallet truck that you’re being trained on. For example, high-level trucks have some additional training considerations compared to a low-level pallet truck. In particular, these courses will cover working with eye-level and high-level industrial racking, providing the training on stacking at these heights, the different challenges and risks posed and the safety precautions that must be taken. The course length will also vary depending on the number of candidates on your course and skill level. All courses will run to a minimum duration that have specified to make sure that you come away from Basic Operator Training with the core skills you need. 

FAQ 3: “Am I going to be sat in a classroom all day?”

Most of the skills you learn will be taught in a practical learning area. It is important that your instructor shows you pallet truck operation best practice in action before you have the change to practice your skills in a controlled, safe environment under supervision. Some parts of the training will be taught in a classroom, such as health and safety legislation and load safety stability. Our training varies to make sure it’s as relevant as possible. 

FAQ 4: “Will we be using the same truck and loads as in my own workplace?”

While the type of truck will be the same, it may be a different brand, model or lift capacity than you will be using in your day-to-day role. Every materials handling operation is different, so we work with a range of loads during training, so that you will have all the basics that you need to understand how to operate a truck safely and efficiently. After completing your Basic Operator Training, your employer will need to arrange further Familiarisation and Specific Job training to make sure you’re completely up to speed on the exact trucks you will be using and as safe as possible while working in the live environment. By law, you aren’t allowed to operate the truck in a working environment until all three stages of training have been completed.

FAQ 5: “Do I have to take an exam for pallet truck training?”

During the course your ability and operation skills will be assessed by your instructor who will provide ongoing feedback and tuition to help you. By the end of the course – no matter which machine type of level of training – you’ll sit a Basic Operating Skills test. During this, you will be required to demonstrate your understanding of pre-use checks and the appropriate remedial action, as well as a practical operating test (showing your ability to manoeuvre, stack, de-stack and deposit loads). You will also have to undertake an associated knowledge assessment (theory test). This will either be done by a written classroom test, verbally with your instructor or combined combination of both. To pass the course, you must achieve 80%.

If you have any other questions you’d like answering, our experienced team our happy to help. Contact us on +44 (0) 1952 520200, or find your nearest pallet truck training provider by clicking here.

Material Handling Equipment

RTITB Events More Events
  • Master Driver CPC Periodic Training Delivery Days

    RTITB HQ, Telford

    06/04/2018 - 31/12/2019

    More info
  • RTITB Driver CPC Taster Days

    UK - Various Locations

    09/10/2018 - 30/04/2019

    More info
  • RTITB Regional Members Meetings 2019

    Throughout UK

    21/01/2019 - 20/05/2019

    More info