Compliance, safety & reduced risk

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RTITB ensures high quality training is delivered to your drivers and equipment operators

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So RTITB trains your Driver CPC, LGV and Forklift trainers to be the best

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RTITB develops exceptional workplace transport training materials that save lives

3 burning questions we asked our Driver CPC Manager

RTITB Driver CPC Manager, Ally Little, answers your three burning questions about the DQC.

Q: What are the current DQC rules and regs. And what is on this card?

A: Driver Qualification Cards (DQCs), also known as Driver CPC cards, are issued by the DVLA to drivers once they have completed modules 2 and 4 of Initial Driver CPC training.

Each driver’s DQC expires after 5 years. And to retain their DQC following the completion of the 35 Initial Driver CPC Training, they must then complete their 35 hours of Periodic Driver CPC Training over the 5-year period that the card is valid.

If the driver completes their Periodic Training less than 12 months before the expiry date, they will receive their new DQC straight away. Drivers who complete their Periodic Training more than the 12 months from expiry will receive their new card closer to the expiry date.

All new cards are automatically sent to the address on the driver’s licence, so it’s important that drivers keep these details up to date.

A DQC contains the following:

  • Surname and first name(s)
  • Date and country of birth
  • Card issue date and card expiry date
  • UK driving licence number
  • Photograph of the driver
  • Vehicle categories for which the Driver CPC entitlement is held


Q. What are drivers’ and employers’ responsibilities towards the DQC?

A: Whilst drivers are responsible for ensuring they complete their 35 hours’ Periodic Training in order to retain their DQC, employers have a duty to ensure that their drivers comply with relevant legislation which includes meeting the Driver CPC requirement.

Drivers and employers should be aware that if a DQC is lost, stolen or damaged, drivers must apply for a new one through the DVSA, the fee for a replacement card is £25. Further information on replacing a DQC can be found here,

Drivers must carry their DQC whilst driving professionally; during roadside vehicle checks, DVSA enforcement officers and police officers can issue a £50 fixed penalty if drivers are unable to produce their DQC.

Q: What is the process for checking DQC for Driver CPC Training?

A: When checking a driver’s entitlement to receive CPC Periodic Training hours, you should ensure that those who gained their vocational licence after 10th September 2009 for LGV, present their DQC as evidence to confirm they have passed modules 2 and 4 from the Initial Driver CPC Training and are therefore eligible to attend periodic training.


Are Your Training Records Up to Standard?

It’s vital that records of forklift operator training are held by all employers, because it is proof that training - not just testing - took place. But are your training records up to scratch? 

It’s vital that records of forklift operator training are held by all employers, because it is proof that training - not just testing - took place. But are your training records up to scratch? Can you prove that you’ve delivered the training that is required when the worst happens?

Your training records are extremely important

Firstly, keeping a record of operator training is a good way to track the progress and development of your forklift operators, helping to ensure that skills and knowledge remain fresh. Using a pre-made Record of Training will help instructors and employers to easily identify useful information, such as details of training that has been delivered, for developing drivers.

However, training is also an important legal requirement. To comply with Regulation 9 of PUWER (Provision and Use of Work Equipment regulations 1998) and Approved Code of Practice L117, employers are obligated to ensure forklift operators have completed basic training, specific job training and familiarisation training before issuing authorisation to operate on premises. 

Conducting the appropriate end of course assessments is also an essential element of the training process.  Employers must ensure that operators are assessed using up-to-date and correct testing documentation.  Not only is this vital for making sure that they fully understand what is needed for safe and efficient forklift operation, but it is also important proof that the required training has taken place.

What difference can training records make?

In the unfortunate event that an incident occurs, training records are crucial for proving that you’re a responsible employer that has done everything possible to protect your people.   If something was to happen in your operation, these records help to show that you have followed certain, legally required, procedures to work towards preventing incidents, through carrying out valid training and refresher training. Holding up-to-date records could make a significant difference in the event of a law suit or insurance claim.

Failure to have this evidence of completed training for specific machines may lead to large fines from the Health and Safety Executive (HSE) in the event of an investigation. This could not only damage the reputation of your company, but also increase overall costs, insurance premiums and also increase downtime while employees catch up on missed training, or other required safety procedures are put in place. 

What should be included in training records?

Operator training records should include a detailed account of what was covered in both the training and the examination, as well as important course eligibility and health declaration details. Training records should be validated by signatures of both the instructor delivering the training and the candidate, which is also confirmation that the operator acknowledges the training they have received.

Whether the training took place in-house or was outsourced, employers can also obtain certificates for all employees who have completed training. Although the certificate is not a legal requirement, it can be used as evidence of training, alongside other training records, such as test marking sheets. The certificate shows who delivered the training (the training organisation for example), the truck type and rated capacity that the employee is qualified to operate, the name of the operator and the date of the test.  

What is the best way to store training records?

As these documents are so important to an operation, employers need to establish a clear process for ensuring all required information is obtained, processed and stored.  Documents must be stored securely and should be adequately protected from damage, such as fire or water, which can be difficult with reams of paper and multiple filing cabinets.

An alternative is a training app developed for materials handling equipment training enables employers and training organisations to easily and accurately create, complete and detailed training records for candidates, without paper.

With this app (MyRTITB TrainingFriend*), all aspects of the training documentation are captured electronically on a tablet, with in-built intelligence to ensure no important details are missed. This includes a full record of training for the candidate, full analysis of the test and a total mark score for the candidate during training. Candidates are also able to complete theory parts of their test via the app, with their answers sent directly to the instructor.

A dedicated forklift training app eliminates employers’ reliance on paperwork to create training records, and the worry of losing it, as everything is stored in one place, on the tablet. As well as providing a streamlined and cost-effective solution, the app helps businesses to ensure they can demonstrate compliance.


*Compliant with GDPR compliant fair processing, which addresses new data protection laws. 

England,Scotland,Northern Ireland,Wales,UK
Material Handling Equipment

What to Expect on a Counterbalance Lift Truck Operator Course?

There is no doubt that successfully operating a forklift truck requires a great amount of know-how and dexterity, and this can sometimes seem daunting to those with no experience.

There is no doubt that successfully operating a forklift truck requires a great amount of know-how and dexterity, and this can sometimes seem daunting to those with no experience. However, this need not be the case, as an RTITB Counterbalance Lift Truck operator training course will give you all the skills you need to operate a truck safely and efficiently. But, before attending a course, you will probably have lots of questions. Here we answer some of your most popular questions:


No. You can expect a mixture of practical and theory training – a lot of candidates expect just the practical element of training e.g. “how to drive a truck” but there is also a theory element which covers topics such as legislation, causes of accidents, operators’ safety code, and stability characteristics of the truck.


RTITB forklift courses are restricted to a maximum of 3 people, with one instructor and one truck (a 3:1:1 ratio). RTITB accredited training providers cannot accept any more than that on the course and cannot instruct on more than one truck at a time. The course is designed to ensure that all course members are involved at all times; when it’s not your turn to drive you’ll be observing and learning from someone else driving whilst receiving information and feedback from the instructor. All RTITB instructors are highly trained and will make sure you are engaged at all times during your training course.


The resources used by an RTITB approved training provider to deliver an FLT course have to meet the RTITB criteria. RTITB training criteria has been designed to simulate a variety of different workplace scenarios. However, not every scenario can be covered and there may be some unique differences between what you experience during your training and what awaits you back at your workplace, but don’t worry, your training course will give you all the basics you need to operate a counterbalance lift truck and when you get to your job you will just need a little more information, some informal specific job training and some practice. 


If you have been trained and tested before, you can do a 1 day refresher course (as long as you show your training provider your certificate). If you have been operating a truck for a long time but have never been formally trained and tested you are eligible to do a shorter 3 day course. The RTITB accredited training provider you choose will be able to recommend the best course duration for you. Everyone learns at a different pace and picks things up faster/slower than others, so it is important that your course duration suits you and your needs. 

Last year over 42,000 people completed and passed RTITB counterbalance lift truck courses, achieving their internationally recognised RTITB Certificate of Basic Training. If there’s any other questions you’d like answered, or to start your training journey, visit our website to book your forklift training course or give us a call on +44 (0) 1952 520200

England,Scotland,Northern Ireland,Wales,UK
Material Handling Equipment

HSE Fines increased: Time to Step Up Your Compliance

Have you seen the recently released Health & Safety Executive (HSE) summary statistics for 2016/2017? 

Have you seen the recently released Health & Safety Executive (HSE) summary statistics for 2016/2017? If not, you can find the full report here. According to this report, the value of fines to employers resulting from HSE prosecutions issued has almost doubled compared to last year, let’s take a look at this in more detail....

In 2016/2017, £69.9million worth of fines were issued as a result of convictions from cases brought by the HSE, compared to £38.3million the previous year. These statistics lead to two very important considerations for employers:

1. Fines are harsher than ever

Under new sentencing guidelines, the severity of fines in the event that the HSE finds an employer is negligent or lacking in compliance is now related to the turnover of the business in question. As a result, bigger companies are receiving steeper fines than ever before. It is therefore more important than ever to demonstrate compliance in the event of an incident, particularly for larger organisations.

2. Too many workplace injuries are occurring

The 2016/17 statistics were the first for some time to report that there were slightly fewer HSE prosecutions brought against employers. However, there were still plenty - 554 cases and 11,913 notices were issued. This shows that despite the ongoing education from the HSE, and the threat of greater fines, too many serious injuries are still happening in the workplace, many of which are preventable.

Workplace transport training can help protect your business.

With injury numbers in the Transport & Storage sector still notably higher than the all industries rate (2,580 per 100,000 compared to the all industries rate of 1,860), more employers need to commit to delivering appropriate training to improve safety, particularly for those using materials handling equipment, or driving a vehicle. Regular, robust reviews of workplace systems and processes, as well as conducting audits of a company’s training needs, are vital to ensuring safety. 

RTITB LGV Instructor training, LGV Driver training, Driver CPC Periodic Training and training for instructors and operators using forklift trucks, and other materials handling equipment provide employees with the skills and knowledge needed for safe operation. Moreover, delivering the correct, accredited workplace transport training from RTITB can help organisations to reduce the risk of injuries, and ensure they are compliant in the event that an accident occurs.

For advice on delivering the right training to protect your people, and your business, talk to the experts at RTITB by calling +44 (0)1952 520207. Alternatively download our handy free guide on Making the Right Choice. 

Read the full HSE 2016/17 Summary Statistics here.


England,Scotland,Northern Ireland,ROI,Wales,UK
General Health & Safety

Top Tips for Safe Lift Truck Mounting and Dismounting

Many musculoskeletal, and other, injuries occur when operators are getting on and off lift trucks which can be eradicated through proper mounting and dismounting.

Many musculoskeletal, and other, injuries occur when operators are getting on and off lift trucks. Although mounting and dismounting techniques may vary depending on the particular truck, the following steps should be considered to reduce the risk of incident or injury. Nick Welch, RTITB Technical Director, discusses:

Before you start

  • Operators must be properly qualified before they even think about driving a truck, but has their training included a demonstration of correct mounting and dismounting? During training, trainees should get on and off a truck under supervision so that technique can be assessed and corrected.
  • Refer to the manufacturer’s operator manual for specific advice on mounting and dismounting the truck. Operators should be trained suitably for the particular truck(s) that they will be using.
  • Conduct routine pre-use inspections before using a lift truck. This will include a visual inspection of key parts of the truck that must be done before the truck is mounted.
  • Ensure the required protective clothing is being worn. Hanging jewellery should not be worn and items should be removed from back pockets.


Mounting the truck

  • Check the environment and the floor around the truck. Debris and uneven surfaces can cause slips and trips. Also, be aware of other vehicles, pedestrians and even existing loads on the forks.
  • Check the truck’s state of repair and consider how this may affect mounting and dismounting. For example, do you need to take extra care due to erosion on non-slip surfaces?
  • Face the truck when getting on and off. If steps are available they should be used. Good secure hand and foot holds should be established. Always maintain three points of contact with the truck when mounting/dismounting for stability.
  • Be aware that loose or bulky clothing, such as overalls, can catch when getting on and off the truck.


Once you’re in the cab

  • Adopt the correct operating position by using all of the available adjustments. This is important for both safety and ergonomics. The seat, steering column and armrests should never be adjusted when travelling.
  • Sit down in the seat, lean forward and shift hips to the back of the seat to set the spine in correct alignment. Adjust the seat by sliding it forwards so your feet are resting comfortably and the pedals are within easy reach
  • Raise the seat to a comfortable height, checking for adequate head clearance and maximum vision – ensure that pedals are still within easy reach. Ensure the weight limit setting is correctly adjusted
  • Adjust the steering wheel so that the steering assistor is within easy reach of either hand at the furthest point away from the body – the aim is to eliminate the need to lean forward. Adjust the backrest to a position slightly tilted backwards to avoid excessive bending of the head and neck
  • If a safety belt is available it should be worn. Seatbelts are a legal requirement on most trucks since 2002 and for older trucks with any risk of overturning, operator restraining systems should be installed.
  • Make sure mirrors are adjusted as required. Make sure all areas of the body are within the operator’s cabin before the truck starts moving.



  • Ideally find an even surface for dismount as landing awkwardly can result in injuries.  Floor debris or spillages in the area of dismounting could also lead to slips and falls. Of course, check for other traffic before exiting the cab.
  • Never jump down from the truck.  Three points of contact should be maintained during dismount for stability and to protect from musculoskeletal injury.


For more information on lift truck operator training to improve safety and efficiency during mounting and dismounting forklifts, visit


RTITB Events More Events
  • Commercial Vehicle Show 2018

    NEC, Birmingham

    24/04/2018 - 04/04/2018

    More info
  • Master Driver CPC Periodic Training Delivery Days

    RTITB HQ, Telford

    06/04/2018 - 31/12/2019

    More info
  • Microlise Transport Conference 2018

    Ricoh Arena, Coventry

    16/05/2018 - 16/05/2018

    More info